Next thing I know my order is canceled and I’m refunded.
I explained my dissatisfaction but no where in that chat did I tell her to cancel my order outright. Of course I’m not gonna do that knowing how hard it was to get what I wanted. I was told no the whole order had to be cancelled and reorder the items I wanted. I contacted customer service via chat and asked to cancel certain items I ordered due to not being able to purchase the matching set in the an additional size. I rushed as fast as I could to place my order and I was left with half the items I wanted. I headed to check out and instantly as I’m putting in my information items in my cart are disappearing one after another. I purchased a large number of items during the $5 sale. I write this completely disappointed in the company and it’s customer service. I feel that I would receive another messed up order or told they don't have that item when their site states it is available even after they refund the money and have been made aware. I do not want a store credit because I know do not trust the integrity of the company. I requested a refund and was told due to store policy I couldn't receive a refund and could obtain a store credit. Because it was a family set, we were unable to use it. I got a long explanation of getting their items from different merchants with the incorrect sizes. I tried to make the 2T fit, but it was too big. The 1x fit but was tighter than what I wanted. When I received my package, I received an 1x for the mom, XL for the dad, and 2T for the infant. I ordered a 3x for the mom, a XL for the dad, and a ***** mos for our infant and I had it expedited. The other three items were their holiday family set. (5 pieces) Two of the items were refunded.
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